Ordering

Ordering Help

If you need any assistance with our online ordering process, please do not hesitate to call us toll-free at 1- 877-MY-WINIX (699-4649) or email us at info@winixinc.com. We can help you through the process or take your order over the phone.

Payment Methods We Accept

We accept both Visa and MasterCard

Cancelling Your Order

Winix will cancel your order if your request is made before the item has shipped from our warehouse. To ensure a timely shipment, it is necessary that you call us within a few hours of placing your order should you decide to cancel it. We will make every attempt to cancel your order, but we can not guarantee we will be able to stop processing. However, should you receive an item you do not want, you can return it to us.

Changing Your Order

In order to make changes to your order, we will have to cancel your order and place a new one. To ensure a timely shipment, it is necessary that you call us within a few hours of placing your order should you decide to change it. We will make every attempt to change your order, but we can not guarantee we will be able to stop processing. Should you receive an item you do not want, you can return it to us and place a new order for the item you'd like instead.

Winix Customer Service

1-877-MY-WINIX (699-4649)
847-551-9900 Ext. #1
info@winixinc.com

Hours

Monday-Friday, 9am-5pm CST

 
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